Shipping & Returns Policy
Last updated: May 21, 2026.
SHIPPING
Every order placed at West Coast Deals goes through our Verified & Shipped process before it leaves our Portland warehouse. That means every item is inspected in-house, carefully packed, and sent out the next business day — so you get what you ordered, fast.
Responsibility for Your Package
Once your order is handed to the carrier, responsibility for safe transit and delivery passes from West Coast Deals to the carrier. Once tracking shows the package delivered, risk of loss passes to you, the customer.
Because of the nature of our business, we cannot guarantee refunds or replacements for packages that are lost, stolen, or shown as delivered but not received. What we will do is help you open and document a formal claim with the carrier — providing proof of shipment, label details, and shipment documentation — and conduct our own review of the claim.
To remain eligible for a lost-package claim, the requirements in the "Lost or Stolen Packages" section below must be met. We strongly recommend shipping to a secure address where your package can be safely received.
General Shipping Info
All orders are processed and shipped the next business day after your order is placed. Business days do not include weekends or holidays.
During high-volume periods, processing may take up to 2 business days, but we aim to ship every order next day.
Once your order has shipped, you'll receive a confirmation email with tracking information.
What's Included in Your Shipping Rate
Your shipping rate covers our full Verified & Shipped fulfillment process — not just postage. That includes:
In-house inspection of every item for authenticity and condition Secure protective packaging Next-business-day dispatch from our Portland, Oregon warehouse
Shipping rates are calculated and shown at checkout based on the weight and size of your order.
Shipping Locations
We ship both domestically within the United States and internationally to select countries. See "International Shipping" below for available destinations.
Domestic Shipping (United States)
Shipping options and rates are shown at checkout based on your order weight and destination. All domestic orders ship via our Verified & Shipped process and are dispatched the next business day.
Typical delivery times after shipment:
Standard orders: 2–7 business days depending on your location
International Shipping
We ship to the following international destinations:
Canada — 6 to 10 business days
International shipping rates are calculated and shown at checkout based on your destination and order weight.
International Shipping — Important Notes:
Customs, duties, and taxes may apply and are the responsibility of the buyer Delivery timeframes are estimates and may vary due to customs processing Tracking may become limited once packages enter the destination country We are not responsible for customs delays, fees, or seizures International orders are shipped at the customer's risk See our Returns Policy below for international return limitations
Delivery Timeframes
Estimated delivery times begin after your order ships and are based on carrier estimates. These timeframes are not guaranteed and may vary based on carrier performance, weather, holidays, and customs processing for international orders.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can use this to follow your package until it's delivered.
International tracking may become limited once the package enters the destination country's postal system.
If you haven't received a tracking email within 2 business days of placing your order, check your spam/junk folder first, then contact us.
Incorrect Shipping Address
Please make sure your shipping address is correct at checkout. If you notice an error, contact us immediately with your order number and the correct address.
If the order has already been processed or shipped, we may not be able to update the address. Orders shipped to an incorrect address provided by the customer are not eligible for refunds due to non-delivery.
Lost or Delayed in Transit
Once a package has been accepted by the carrier and is in their possession, responsibility for transit, delivery, and recovery of lost or delayed packages rests with the carrier. Risk of loss transfers to the carrier at the point the package is accepted into their network.
If your tracking shows the package is delayed, stuck, or not moving in transit, contact the carrier directly with your tracking number to open a case or claim:
UPS: 1-800-742-5877 or ups.com/claims USPS: 1-800-275-8777 or usps.com/help/claims.htm FedEx: 1-800-463-3339 or fedex.com/apps/fedextrack/declaim/
We will provide shipment documentation (proof of shipment, label details, etc.) to support your carrier claim upon request.
Refunds or replacements are not issued for packages in active carrier transit, as the package has not been lost by West Coast Deals and may still be delivered. If a carrier investigation is completed and the package is formally declared lost by the carrier, contact us with the closed case details and we will work with you on a resolution.
Lost or Stolen Packages
If tracking shows your package as Delivered but you haven't received it, first:
Check around your delivery location — doors, mailroom, lobby, neighbors, leasing office, etc. Confirm the shipping address on your order confirmation Ask anyone at your address who may have accepted the package on your behalf
If you still cannot locate the package, contact us so we can begin a claim. Once an order is marked Delivered by the carrier, risk of loss passes to the customer, and West Coast Deals is not responsible for lost or stolen packages after delivery is confirmed. We can, however, open and document a carrier claim on your behalf and conduct our own internal review.
To remain eligible for a lost or stolen package claim:
You must contact us within 15 days of the date tracking shows "Delivered." For packages that show in transit but never arrive, you must contact us within 15 days of the carrier's estimated delivery date. You may be required to complete and sign an affidavit confirming that you did not receive the package. Claims cannot proceed without a completed affidavit if one is requested. Claims cannot be processed for packages sent through a third-party package-forwarding service, or where delivery was redirected or rescheduled through a carrier-managed delivery service (such as UPS My Choice or FedEx Delivery Manager).
Resolution is not guaranteed and depends on the outcome of the carrier investigation. If a carrier investigation concludes and the package is formally declared lost, we will work with you on a resolution, which may include a replacement (if available) or store credit.
For international orders: Once a package leaves the United States, we cannot be held responsible for lost, stolen, or undelivered packages.
Damaged in Transit
If your order arrives damaged, contact us within 3 business days of delivery with:
Your order number Photos of the outer box, shipping label, and damaged item(s)
We'll review the issue and work with you on a resolution, which may include a replacement (if available), refund, or store credit.
Customs, Duties & Taxes (International Orders)
When ordering internationally, you may be subject to import duties, taxes, and customs fees charged by your country. These fees are determined by your local customs authority and are the buyer's responsibility.
We cannot predict or control these fees, and they are not included in our shipping rates. Please check with your local customs office if you have questions about potential charges.
If you refuse a package due to customs fees, or if the package is returned to us, you will not receive a refund for the original shipping cost, and any return shipping fees may be deducted from your refund or store credit.
RETURNS
Overview
We want you to be happy with your purchase. If something isn't right, we're here to help.
All returns must be:
Unworn In original condition With original tags and/or original box/packaging (where applicable)
Any item returned worn, used, or not in original condition may be denied or subject to a partial credit.
Return Window
You must start a return within 30 days of the delivery date shown on your tracking.
Return Eligibility
Your item may be eligible for return if:
It is a full-price or standard sale item (not marked final sale) It is unworn and in original condition It includes the original tags and/or box (if applicable) It is within the 30-day return window
Non-Returnable / Final Sale Items
The following are not eligible for return:
Items marked "Final Sale" on the product page Worn or used items Items returned without original packaging, tags, or box (where required) Gift cards or store credit codes
If a non-eligible item is sent back to us, it may be returned to you at your expense or disposed of.
Refund Options
When you start a return, you choose how you'd like to be refunded:
Refund to original payment method — the amount you paid, minus any applicable fees Store credit + 5% bonus — get an extra 5% added to your store credit balance, usable on any future order on our website
Refunds and store credit are issued after we receive and inspect the returned item.
Return Shipping
We provide a prepaid return label for all approved domestic returns. A $10 return shipping fee is deducted from your refund or store credit.
If the return is due to our error (wrong item sent, wrong size, or a major defect not disclosed), the $10 fee is waived and your return is reviewed by our team before approval.
International Returns: International customers are responsible for all return shipping costs. Due to the high cost of international return shipping, we strongly recommend contacting us before initiating a return to discuss your options. Returns from international destinations may take significantly longer to process, and we cannot guarantee the condition or delivery of packages returned internationally. If an international return is initiated due to our error, we will work with you on a case-by-case basis to find a fair resolution, but prepaid return labels cannot be provided for international returns.
Exchanges
We offer size exchanges when the requested size is available in our inventory.
A $20 exchange fee applies to all exchanges. This covers the return shipping label for the original item and the shipping label for the new item being sent out.
If the size you want is unavailable, we'll process your return as a refund instead — your choice of original payment method or store credit + 5% bonus.
If the exchange is due to our error (wrong item or size sent), the $20 fee is waived.
How to Start a Return or Exchange
Visit our Return & Exchange Portal and enter your order number and email Select the item(s) you'd like to return or exchange and the reason Choose your preferred resolution (refund, store credit + 5%, or exchange) Once approved, you'll receive a prepaid return label and instructions Ship the item back using the provided label
We strongly recommend holding onto your drop-off receipt. We are not responsible for returns lost in transit without proof of delivery.
ORDER CHANGES & CANCELLATIONS
Order Changes
If you need to update size, color, or shipping information, contact us as soon as possible with your order number. If your order has not yet been processed or shipped, we will do our best to adjust it. Once an order is packed or shipped, changes are no longer possible.
Order Cancellations
If you want to cancel an order, contact us immediately. If the order has not yet shipped, we may be able to cancel it. If the order has already shipped, the standard return policy will apply.
Policy Updates
We may update this Shipping & Returns Policy from time to time. The version posted on this page at the time of your purchase is the version that applies to that order.
If you have any questions about shipping or returns before placing an order, please reach out through our contact page and we'll get back to you.
The West Coast Deals Team