Shipping and Return Policy – West Coast Deals

Shipping & Returns Policy

Last updated: December 2025.

SHIPPING

General Shipping Info
We ship all orders from our warehouse within 1–2 business days after your order is placed. Business days do not include weekends or holidays.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Locations
We ship both domestically within the United States and internationally to select countries.
See "International Shipping" below for available destinations and rates.

Domestic Shipping (United States)

Standard Shipping - $12.95
Delivery: 3 to 4 business days
Available for orders 0lb–4lb

Large Box Standard Shipping - $24.95
Delivery: 3 to 4 business days
Available for orders 5lb–10lb

Free Shipping
Orders $150.00 and up qualify for FREE Economy Shipping (5 to 8 business days)

International Shipping

We now ship to the following international destinations:

Canada - $35.00
Delivery: 6 to 10 business days
Economy International rate
Available for orders 0lb–4lb

Asia (Hong Kong SAR, Israel, Japan, and more) - $60.00
Delivery: 6 to 12 business days
Standard International rate
Available for orders 0lb–4lb

Europe (Austria, Belgium, Czechia, and 14 more countries) - $55.00
Delivery: 6 to 12 business days
Standard International rate
Available for orders 0lb–4lb

Oceania (Australia, New Zealand) - $70.00
Delivery: 6 to 12 business days
Standard International rate

International Shipping Important Notes:
• Customs, duties, and taxes may apply and are the responsibility of the buyer
• Delivery timeframes are estimates and may vary due to customs processing
• Tracking may become limited once packages enter the destination country
• We are not responsible for customs delays, fees, or seizures
• International orders are shipped at the customer's risk
• See our Returns Policy below for international return limitations

Delivery Timeframes
Estimated delivery times shown above begin after your order ships and are based on carrier estimates. These timeframes are not guaranteed and may vary based on carrier performance, weather, holidays, and customs processing (for international orders).

Order Tracking
Once your order ships, you'll receive a tracking number via email. You can use this tracking link to follow your package's progress until it's delivered.

Note: International tracking may become limited once the package enters the destination country's postal system.

Incorrect Shipping Address
Please make sure your shipping address is correct at the time of checkout. If you notice an error, contact us immediately with your order number and the correct address.

If the order has already been processed or shipped, we may not be able to update the address. Orders shipped to an incorrect address provided by the customer are not eligible for refunds due to non-delivery.

Lost or Stolen Packages
If tracking shows your package as "Delivered" but you have not received it, please:
• Double-check your address and surroundings (neighbors, mailroom, front desk, etc.)
• Contact the carrier directly with your tracking number

Once an order is marked as delivered by the carrier, we are generally not able to issue refunds for lost or stolen packages. In some cases, we may be able to assist with a claim, but resolution is not guaranteed.

For international orders: Once a package leaves the United States, we cannot be held responsible for lost, stolen, or undelivered packages.

Damaged in Transit
If your order arrives damaged, contact us within 3 business days of delivery with:
• Your order number
• Photos of the item and packaging

We'll review the issue and work with you on a resolution, which may include a replacement (if available) or store credit.

Customs, Duties & Taxes (International Orders)
When ordering internationally, you may be subject to import duties, taxes, and customs fees charged by your country. These fees are determined by your local customs authority and are the buyer's responsibility.

We cannot predict or control these fees, and they are not included in our shipping rates. Please check with your local customs office if you have questions about potential charges.

If you refuse a package due to customs fees, or if the package is returned to us, you will not receive a refund for the original shipping cost, and any return shipping fees may be deducted from your refund or store credit.

RETURNS

Overview
We accept returns for store credit only. We do not offer cash refunds or original payment refunds at this time.

All returns must be:
• Unworn
• In original condition
• With original tags and/or original box/packaging (where applicable)

Any item returned worn, used, or not in original condition may be denied or subject to a partial credit.

Return Window
You must contact us to start a return within 7 days of the delivery date shown on your tracking.

Return Eligibility
Your item may be eligible for return if:
• It is a full-price or standard sale item (not marked final sale)
• It is unworn and in original condition
• It includes the original tags and/or box (if applicable)
• It is within the allowed return window

Non-Returnable / Final Sale Items
The following are typically not eligible for return:
• Items marked "Final Sale" on the product page
• Worn or used items
• Items returned without original packaging, tags, or box (where required)
• Gift cards or store credit codes

If a non-eligible item is sent back to us, it may be returned to you at your expense or disposed of.

Return for Store Credit Only
Approved returns are issued as store credit only. Store credit can be used on future purchases on our website and is applied at checkout using a code or account credit (depending on how we issue it).

Store credit is typically issued after we receive and inspect the returned item.

Who Pays for Return Shipping?

Domestic Returns (United States):
Unless we made an error with your order (wrong item, wrong size, or a major defect not disclosed), the customer is responsible for return shipping costs.

If the return is due to our mistake, we will provide instructions and, in some cases, a prepaid label.

International Returns:
International customers are responsible for all return shipping costs. Due to the high cost of international return shipping, we strongly recommend contacting us before initiating a return to discuss your options.

Returns from international destinations may take significantly longer to process, and we cannot guarantee the condition or delivery of packages returned internationally.

If an international return is initiated due to our error, we will work with you on a case-by-case basis to find a fair resolution, but prepaid return labels cannot be provided for international returns.

How to Start a Return
To request a return:
1. Contact our customer support team through our contact page or email with your order number
2. Let us know which item(s) you'd like to return and the reason
3. Wait for return approval and instructions
4. Ship the item back using the provided instructions

We strongly recommend using a trackable shipping service. We are not responsible for returns lost in transit without proof of delivery.

Exchanges
We do not offer traditional exchanges (sending a new size in one transaction). If you need a different size or style:
1. Request a return for store credit (if eligible)
2. Once your store credit is issued, you can place a new order for the desired item

ORDER CHANGES & CANCELLATIONS

Order Changes
If you need to update size, color, or shipping information, contact us as soon as possible with your order number.

If your order has not yet been processed or shipped, we will do our best to adjust it. Once an order is packed or shipped, changes are no longer possible.

Order Cancellations
If you want to cancel an order, contact us immediately.

If the order has not yet shipped, we may be able to cancel it. If the order has already shipped, the standard return policy will apply.

POLICY UPDATES

We may update this Shipping & Returns Policy from time to time. The version posted on this page at the time of your purchase is the version that applies to that order.

If you have any questions about shipping or returns before placing an order, please reach out to us through our contact page and we'll get back to you.

The West Coast Deals Team